Repair and spare parts

If an eBike fitted with a Bosch eBike system develops a fault related to our eBike drive, we recommend consulting a professional  bicycle retailer specialising in eBikes. The retailer will have all the right special tools such as a software diagnostics tool to identify the exact problem. Even experienced bicycle repair enthusiasts may be unable to repair the fault or may face a series risk if they compromise the safety of the overall system with an improper repair.

Can the Bosch eBike drive units be repaired?

Maintenance work and minor repairs to the drive unit can be carried out by  Bosch specialist eBike dealers. This can include, for example, relubrication or the replacement or retrofitting of bearing protection rings on some models.

If a major defect is detected, the drive unit must be replaced. In some cases, we collect the drive unit from the specialist dealer in order to recondition it if possible. The final inspection of the reconditioned drive units is carried out with the same care as for new products. The quality must meet the same high standards.

You can find more information on remanufacturing our drive units and recycling at Sustainable mobility with the eBike.

Can Bosch eBike batteries be repaired?

For safety reasons, you should not repair or refresh faulty, old or worn out batteries, but have them recycled appropriately. To protect the battery cells, batteries are sealed against the ingress of water and dirt. Opening the battery and reassembling it improperly or incorrectly can lead to a loss of tightness and increased friction on wires, weakening of insulation, displacement of the battery cells, weakening of electrical or mechanical connections and countless further potential risks. Correct function and optimum interaction with the Battery Management System may no longer be fully guaranteed if a battery is improperly repaired. There is then, among other things, a risk that the improperly repaired eBike battery will catch fire due to a short circuit. Improper opening and repair can also have an impact on guarantee and warranty claims as well as on compliance with legal requirements (such as transport regulations).

Spare parts

Bosch eBike Systems aims, in principle, to provide spare parts availability for at least six years after the products were last delivered to the eBike manufacturer. In individual cases, however, we may not be able to meet this target if, for example, our suppliers are no longer able to provide individual components. If necessary, we will propose alternative components, e.g. upgrades.